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Terms and Conditions That Matter to Your Account

When you open an account with fixtoto, you're entering into a straightforward agreement about how withdrawals work, how we handle your data, and what happens if there's a…

Account security on your deviceWithdrawal and deposit termsPayment and dispute resolution

Explore the Lobby Read FAQ

What Binds Us When You Play

fixtoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms cover everything from the moment you create your account until you request closure or a withdrawal. We process deposits via DANA, OVO, GoPay and QRIS in the regions where local law permits. Account holders accept responsibility for keeping login credentials confidential and for all

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activity under their account. Withdrawals are subject to account verification and anti-fraud checks; most verified requests clear within 24 hours. Disputes over bets, payouts or account access depend on local law and are handled through our support team first, then through escalation if needed. We retain
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transaction records and account data for the periods required by Indonesian financial regulations and for fraud prevention.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Terms Questions

Live Chat Open the chat bubble in the bottom-right corner of your account dashboard. Our support team responds in English during lobby hours, seven days a week.

Email Support Send account and terms inquiries to [email protected]. Include your username and the specific issue. We reply within 24 hours on working days.

Account Settings You can review and update your contact details, payment methods and communication preferences directly in your fixtoto account under Settings.

PROTECTING YOUR STAKE

How We Safeguard Your Account and Data

Account Security

Your password is encrypted end-to-end. We never ask for it via email or chat. Enable two-factor authentication in Settings to add a second verification layer when you log in from a new device.

Payment Data

DANA, OVO, GoPay and QRIS credentials are tokenized and never stored in full on our servers. Each withdrawal request triggers identity verification and fraud screening before funds leave your wallet.

Data Retention

We keep account records, transaction history and bet logs for seven years for compliance with Indonesian financial-record rules. Closed accounts are archived; personal data can be requested for deletion where local law permits.

Cookies and Tracking

fixtoto uses session cookies to keep you logged in and functional cookies to remember your lobby preferences and language. Analytics cookies help us understand how the platform performs; you can opt out in your privacy settings.

Dispute Resolution

If you dispute a bet outcome or payout, contact support with your bet ID and account statement. Our team investigates within three working days and escalates unresolved cases to an independent arbiter if needed.

Policy Updates

We notify you of material changes to these terms via email and in-app notification at least 30 days before they take effect. Continued account use after the notice date means you accept the updated terms.

Frequently Asked Questions About Terms and Conditions

Inactive accounts remain open for three years. After 36 months of zero login, we may pause your account and require re-verification before you can withdraw. Your balance is never forfeited; contact support to reactivate.

Your registered name cannot be changed once verified (it matches your identity document). You can update your email address in Account Settings at any time, and we'll send a confirmation link to your current email.

Minimum deposit is Rp 10,000 via DANA, OVO, GoPay or QRIS. Maximum daily withdrawal is Rp 10,000,000 per account, subject to verification status and anti-fraud holds. Contact support if you need to discuss limits.

Withdrawals to DANA, OVO, GoPay and QRIS are fee-free from fixtoto's side. Your payment provider may apply their own transfer fees; check your payment app's terms.

Change your password immediately and enable two-factor authentication in Settings. Then contact our support team with your account name and the suspicious activity details. We'll review your recent login locations and transactions.

Yes. Go to Account Settings, select Close Account, and follow the prompts. Any balance will be withdrawn to your registered payment method within 3–5 business days after closure is confirmed.

Submit your dispute in the Support section with your bet ID and the date. Our team investigates within three working days. If unresolved, the case moves to an independent review; we'll notify you of the outcome in writing.

Terms and Conditions That Matter to Your Account

How to Contact Us About Terms Questions

How We Safeguard Your Account and Data

Account Security

Payment Data

Data Retention

Cookies and Tracking

Dispute Resolution

Policy Updates

Frequently Asked Questions About Terms and Conditions

01 What happens to my account if I don't log in for a long time?

02 Can I change my account name or email address after registration?

03 What are the limits on deposits and withdrawals?

04 Do you charge fees when I withdraw to DANA, OVO, GoPay or QRIS?

05 What should I do if I think someone else accessed my account?

06 Can I cancel my account and get my balance back?

07 How do you handle disputes about a bet result or payout?

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