Reference

Our Privacy Policy – What We Keep and Why

When you open an account with fixtoto, we collect personal information—your name, email, phone number and payment details—to verify your identity, process DANA, OVO, GoPay and QRIS transactions…

Account verificationPayment securityYour withdrawal rights
Explore the Lobby Read FAQ
fixtoto Our Privacy Policy – What We Keep and Why
GET IN TOUCH

How to Contact Us About Your Privacy

Your privacy questions matter to us. Reach out using the channels below, and we'll respond within 48 hours.

Live chat Available 09:00–23:00 WIB daily. Open the chat window in your account and describe your privacy request. We'll walk you through the process and confirm receipt immediately.
Email support Send requests to [email protected] with your account email. Include your full name and the details of your request. We'll investigate and reply within 48 hours.
Account settings Log in and go to Settings > Privacy & Data to review what we hold on file. From there you can request corrections or ask for a full data export without contacting support.
HOW WE PROTECT YOU

Data Security and Your Account Rights

We use industry-standard encryption (TLS 1.2+) to secure your login, payment details and game history. Your DANA, OVO, GoPay and QRIS information is tokenised—we never store your raw account numbers.

Account access

You can update your registered email, phone and payment method in Settings. Changes take effect immediately. If you forget your password, use the recovery link sent to your email.

Data retention

Active account data is stored for the duration of your membership. After you close your account, we retain transaction history and withdrawal records for seven years to meet legal obligations.

Third-party sharing

We share data only with payment processors, fraud-detection services and where local law requires (e.g., with tax authorities). We never sell your information to advertisers or data brokers.

Cookie policy

We use cookies to remember your login, track game preferences and prevent fraud. You can manage cookies in your browser settings, but disabling them may limit account features.

Deletion requests

You can request permanent account deletion from Settings > Close Account. We'll delete all personal data except transaction records required by law. Processing takes 7–14 days.

Data breach response

If we discover unauthorised access to your data, we notify you within 48 hours and describe the scope. We also inform relevant authorities where local law requires and provide free credit monitoring if needed.

Your Privacy Questions Answered

Below are the most common questions we hear from players in Surabaya, Bandung and across Indonesia about how we handle their data and account information.

No. Your DANA, OVO, GoPay and QRIS details are tokenised and stored securely on our servers only. We share transaction data only with your payment provider (to process deposits and withdrawals) and with fraud-detection services to protect your account. We never sell or share your data with advertisers, other gaming sites or third-party brokers.

Once you request account closure from Settings, we delete your personal information (name, email, phone) within 7–14 days. However, we retain transaction records and withdrawal history for seven years where local law permits, for tax and anti-fraud purposes. You'll receive a confirmation email when deletion is complete.

Yes. Log into your account, go to Settings > Privacy & Data and select 'Download My Data'. We'll compile a file with your profile details, all deposits and withdrawals, login history and game activity. Download arrives within 24 hours or contact [email protected] for manual export.

We monitor for breaches 24/7. If unauthorised access occurs, we notify all affected players within 48 hours with details of what was accessed. We also inform local authorities where required and provide free credit monitoring if financial data was exposed. Your account security team will help you reset your password and review your activity.

Partially. Essential cookies (login, fraud prevention) cannot be disabled—they're required for your account to function securely. Preference cookies (game history, language) and analytics cookies can be managed in your browser settings. However, disabling essential cookies will log you out and prevent deposits via DANA, OVO, GoPay and QRIS.

Only our account-security team, fraud-detection staff and customer support can view your data—and only when investigating a dispute or security concern. No one else can see your game history, balance or withdrawal records. You remain the sole authorised user of your account; sharing login credentials voids your privacy protections.

Open Settings > Account Details and select 'Change Email' or 'Change Phone'. Enter your new contact information and we'll send a verification code to your current email or phone. Confirm the code and your change takes effect immediately. Updates help us keep your account secure and ensure withdrawal funds go to the right bank account.

Related Pages

fixtoto Indonesia fixtoto Casino FAQ fixtoto Login Register